diff --git a/app/helpers/formatting_helper.rb b/app/helpers/formatting_helper.rb
index edf6b624d..0675d42ba 100644
--- a/app/helpers/formatting_helper.rb
+++ b/app/helpers/formatting_helper.rb
@@ -1,14 +1,21 @@
 module FormattingHelper
-  def format_ending(value)
-    return value if value.blank?
+  def format_ending(text)
+    return text if text.blank?
+
+    modified_text  = lowercase_first_letter(text)
+    ensure_sentence_ending(modified_text)
+  end
+
+  def ensure_sentence_ending(text)
+    return text if text.blank?
 
-    ends_with_any_punctuation = value.match?(/[[:punct:]]\z/)
-    ends_with_special_char = value.match?(/[%(){}\[\]]\z/)
+    ends_with_any_punctuation = text.match?(/[[:punct:]]\z/)
+    ends_with_special_char = text.match?(/[%(){}\[\]]\z/)
 
-    ends_with_any_punctuation && !ends_with_special_char ? value : "#{value}."
+    ends_with_any_punctuation && !ends_with_special_char ? text : "#{text}."
   end
 
-  def downcase_first_letter(text)
+  def lowercase_first_letter(text)
     return text if text.blank?
 
     text[0].downcase + text[1..]
diff --git a/app/services/bulk_upload/lettings/year2023/row_parser.rb b/app/services/bulk_upload/lettings/year2023/row_parser.rb
index 8c1d11ba5..8c435ad24 100644
--- a/app/services/bulk_upload/lettings/year2023/row_parser.rb
+++ b/app/services/bulk_upload/lettings/year2023/row_parser.rb
@@ -544,9 +544,9 @@ private
 
       fields.each do |field|
         if setup_question?(question)
-          errors.add(field, I18n.t("validations.invalid_option", question: format_ending(downcase(QUESTIONS[field]))), category: :setup)
+          errors.add(field, I18n.t("validations.invalid_option", question: format_ending(QUESTIONS[field])), category: :setup)
         else
-          errors.add(field, I18n.t("validations.invalid_option", question: format_ending(downcase(QUESTIONS[field]))))
+          errors.add(field, I18n.t("validations.invalid_option", question: format_ending(QUESTIONS[field])))
         end
       end
     end
@@ -764,14 +764,14 @@ private
         fields.each do |field|
           if errors.select { |e| fields.include?(e.attribute) }.none?
             question_text = question.error_display_label.presence || "this question."
-            errors.add(field, I18n.t("validations.not_answered", question: downcase(question_text)), category: :setup) if field.present?
+            errors.add(field, I18n.t("validations.not_answered", question: format_ending(question_text)), category: :setup) if field.present?
           end
         end
       else
         fields.each do |field|
           unless errors.any? { |e| fields.include?(e.attribute) }
             question_text = question.error_display_label.presence || "this question."
-            errors.add(field, I18n.t("validations.not_answered", question: downcase(question_text)), category: :not_answered)
+            errors.add(field, I18n.t("validations.not_answered", question: format_ending(question_text)), category: :not_answered)
           end
         end
       end
@@ -1607,8 +1607,4 @@ private
   def is_carehome
     field_127.present? ? 1 : 0
   end
-
-  def downcase(text)
-    downcase_first_letter(text)
-  end
 end
diff --git a/app/services/bulk_upload/lettings/year2024/row_parser.rb b/app/services/bulk_upload/lettings/year2024/row_parser.rb
index 4c9664a77..33e108d13 100644
--- a/app/services/bulk_upload/lettings/year2024/row_parser.rb
+++ b/app/services/bulk_upload/lettings/year2024/row_parser.rb
@@ -568,9 +568,9 @@ private
 
       fields.each do |field|
         if setup_question?(question)
-          errors.add(field, I18n.t("validations.invalid_option", question: format_ending(downcase(QUESTIONS[field]))), category: :setup)
+          errors.add(field, I18n.t("validations.invalid_option", question: format_ending(QUESTIONS[field])), category: :setup)
         else
-          errors.add(field, I18n.t("validations.invalid_option", question: format_ending(downcase(QUESTIONS[field]))))
+          errors.add(field, I18n.t("validations.invalid_option", question: format_ending(QUESTIONS[field])))
         end
       end
     end
@@ -1642,8 +1642,4 @@ private
   def bulk_upload_organisation
     Organisation.find(bulk_upload.organisation_id)
   end
-
-  def downcase(text)
-    downcase_first_letter(text)
-  end
 end
diff --git a/app/services/bulk_upload/sales/year2023/row_parser.rb b/app/services/bulk_upload/sales/year2023/row_parser.rb
index c90003d15..6a18512aa 100644
--- a/app/services/bulk_upload/sales/year2023/row_parser.rb
+++ b/app/services/bulk_upload/sales/year2023/row_parser.rb
@@ -1243,13 +1243,13 @@ private
       if setup_question?(question)
         fields.each do |field|
           unless errors.any? { |e| fields.include?(e.attribute) }
-            errors.add(field, I18n.t("validations.not_answered", question: downcase(question.error_display_label)), category: :setup)
+            errors.add(field, I18n.t("validations.not_answered", question: question.error_display_label), category: :setup)
           end
         end
       else
         fields.each do |field|
           unless errors.any? { |e| fields.include?(e.attribute) }
-            errors.add(field, I18n.t("validations.not_answered", question: downcase(question.error_display_label)), category: :not_answered)
+            errors.add(field, I18n.t("validations.not_answered", question: question.error_display_label), category: :not_answered)
           end
         end
       end
@@ -1271,13 +1271,13 @@ private
         fields.each do |field|
           if errors[field].none?
             block_log_creation!
-            errors.add(field, I18n.t("validations.invalid_option", question: format_ending(downcase(QUESTIONS[field]))), category: :setup)
+            errors.add(field, I18n.t("validations.invalid_option", question: format_ending(QUESTIONS[field])), category: :setup)
           end
         end
       else
         fields.each do |field|
           unless errors.any? { |e| fields.include?(e.attribute) }
-            errors.add(field, I18n.t("validations.invalid_option", question: format_ending(downcase(QUESTIONS[field]))))
+            errors.add(field, I18n.t("validations.invalid_option", question: format_ending(QUESTIONS[field])))
           end
         end
       end
@@ -1335,8 +1335,4 @@ private
       errors.add(:field_35, "Buyer 1 cannot be a child under 16.")
     end
   end
-
-  def downcase(text)
-    downcase_first_letter(text)
-  end
 end
diff --git a/app/services/bulk_upload/sales/year2024/row_parser.rb b/app/services/bulk_upload/sales/year2024/row_parser.rb
index a650ece92..e16b5d488 100644
--- a/app/services/bulk_upload/sales/year2024/row_parser.rb
+++ b/app/services/bulk_upload/sales/year2024/row_parser.rb
@@ -1407,13 +1407,13 @@ private
         fields.each do |field|
           if errors[field].none?
             block_log_creation!
-            errors.add(field, I18n.t("validations.invalid_option", question: format_ending(downcase(QUESTIONS[field]))), category: :setup)
+            errors.add(field, I18n.t("validations.invalid_option", question: format_ending(QUESTIONS[field])), category: :setup)
           end
         end
       else
         fields.each do |field|
           unless errors.any? { |e| fields.include?(e.attribute) }
-            errors.add(field, I18n.t("validations.invalid_option", question: format_ending(downcase(QUESTIONS[field]))))
+            errors.add(field, I18n.t("validations.invalid_option", question: format_ending(QUESTIONS[field])))
           end
         end
       end
@@ -1509,8 +1509,4 @@ private
   def bulk_upload_organisation
     Organisation.find(bulk_upload.organisation_id)
   end
-
-  def downcase(text)
-    downcase_first_letter(text)
-  end
 end